Advanced Autowerks

Keyword: honesty. Let's face it, mechanics have a bad rap due to their perceived level of honesty. It is for that reason I dreaded finding an auto shop. But I'll get to that in a minute. I have an Audi A3 and was due for a 15k service. I've only ever had my vehicles serviced at the dealership, but this time the dealership quoted me $575 and couldn't get me in until July as they were booked up due to recalls. I had called a few mechanics in Santa Rosa (where I live) and was quoted anywhere between $190 and $425. Confused, I Googled the 15k service maintenance schedule and found Advanced Autowerks. I tried calling them for a quote on a Monday and reached a third party answering service who forwarded along my message. I received a return call shortly after and was told the shop was closed on Monday, but they'd reach out to me by 9am Tuesday with a quote. Tuesday morning rolls around and I received a call as promised. I was quoted $250 with a 15% special and was informed of all the services that would be performed (which matched Audi's service schedule). I was able to book an appointment for the next day, unlike the two month waiting period through the dealership. When I picked my car up, it was actually $100 less than the estimate I was quoted, as my brake fluid was fine and didn't need to be replaced (or flushed?). Knowing nothing about cars, they could have easily charged me the extra $100 and I would have never known the difference, but they didn't. Thus, I was happy I found an honest mechanic. Overall, Advanced Autowerks saved me more than 68% off what the dealership would have cost and I am confident and happy in the work performed. From my first interaction - with someone calling me on their day off just to let me know they'd be in touch when the shop was opened the following day, to dropping off and picking up my car, I was thoroughly impressed with their friendliness and professionalism. They even left a Thank You note with a gift card to Philz Coffee - a nice surprise. The only surprise the dealership would have left would have been a ridiculously inflated final bill. If you're hesitant about finding a trustworthy mechanic like I was, give Advanced Autowerks a shot - you won't be disappointed. I'll definitely be back.

Zach and the team are true gems! I am so grateful for the referral to come here 13 years ago when I bought my first Audi - as other reviewers have shared, this is the most honest and talented team I have ever taken my car to. They have kept my A3 in tip top shape, while also fixing the work of other technicians I had to take the car to under duress when I was in pinch and out of town with the car. Highly recommend Advanced Autowerks if you want to be treated like family by the best!

Avoid this place. They push unnecessary or premature repairs and aren’t looking out for your best interests. I came in with a simple issue — OBD monitors not ready for smog — and they charged $410 for a “diagnostic road test” plus recommended expensive part replacements. Another shop fixed it in minutes with a computer adjustment for just $85. They even lied to my face, claiming that a computer fix wasn’t possible anywhere. Following their advice would’ve probably cost me another $1K+ at least, all unnecessary work. Learn from my mistake, they are unethical.

I’ve had 2 Audis and have been coming here since I moved to SF 18 years ago. These guys are excellent. Zach is always more than helpful with questions. Super honest and very knowledgeable. Quality of work has always been top-notch at very reasonable prices.

I bring my Audi A4 in regularly for check-ups and repairs. They have always done a great job, including some major fixes. Zach is very knowledgable and transparent about the work being done. I've been able to bring my car here for years now, and I've never had an issue. Would recommend to any Audi, Volkswagen, BMW, Porsche, Mini owners.