Cinnaholic

I take a break several months at a time to visit this location, due to poor experiences. Always hoping that there’s an improvement between visits. I’ve only visited this location four times in the last two years. Only one of the times have been a good experience. After today’s visit, it’s my last. Placed a pickup order directly from their website. The order had a 30 minute wait, which was… interesting, and fine if that was the time allotted to prepare a fresh roll for me. I arrived after 30 minutes, for an inedible item. I was not wise to check the order before leaving the store. I got all the way home to find that the cinnamon roll I was served was clearly not fully proofed. Cinnamon roll dough takes time to rise. Even though it was cooked, it had a very doughy taste. After eating a pinch of the roll, I threw the whole thing in the trash. Expectations are always gonna be higher whenever high price tags are attached to “gourmet” items.

Ordered a cinnamon roll online, prior to going to work. Arrived at the location at 11am to a locked door. Called the number online, and it went straight to voicemail. I work 13 hours a day so I had to wait until today to go back up there in order to get the situation rectified. Major inconvenience. We have to do better……

I love Cinnabon and wanted to give this place a try, I will never return. I ordered a regular old school cinnamon roll. The icing tasted rotten and the cinnamon roll was raw, there was also a crazy amount of grease at the bottom it was the most disgusting thing I have ever tasted.

Cinnaholic visit 2/21/26 @ 10:30 AM. First time visit, walked in very low cold energy from server, no small talk I felt like it was just a veding machine transaction. The server offered no up grades, suggestions to try. I got 2 regulars and one chocolate cookie dough. Next I was surprised and how small the servings were compared to other similar eateries. The price was higher than expected $8.00 for regulars that look like minis and $11.00 for any fancy topping bun? Howevre the server told us to wait 4mins and she was right on point the buns were excellent in warmth taste and they come with extra icing compared to other places you never have to ask.for extra cream.cheese they laid it on thick thick, which was nice touch. Over all clean and beautiful place and excellent taste. Only area of improvement suggestion is friendlier customer interaction experience would have made my day!

This location in Grand Prairie, TX really can’t get it right. When they first opened, I was going around 3 times a week! It was that good! The cinnamon rolls were AMAZING and the service was GREAT! Now, I never go. This location’s cinnamon rolls are ALWAYS RAW and the service sucks! Even though I live about 2-3 minutes away from this location, I only go to the Arlington, TX location now because their cinnamon rolls are always PERFECT! However, I didn’t not feel like driving that far since it’s kind of late (8:00pm). So, I went to this location tonight for the first time in months. When I walked in, three girls were talking to each other and did not acknowledge I was in there. I locked eyes with one of them, but she was too interested in the girl talking with her back turned to me to say anything. A girl came from the back, noticed I was standing there, and that no one was helping me. So, she welcomed me into the store (she looked really irritated with the three girls in the front). When she welcomed me in, the three girls started laughing. I don’t know what was so funny about not doing your job, but okay. I ordered the caramel apple pie cinnamon roll and it had barely any pie crumble on it and only two apples. The container was filled with frosting that was straight melted butter or oil and the center of the roll was RAW as usual… The Arlington location’s cinnamon rolls never look like this! Needless to say, it went straight into the trash and I will officially no longer be going to this location. I used to rave about this location to everyone I knew that lived in area, but I will no longer be doing that. Which saddens me because I loved this place so much..