Edo Salon

I am EXTREMELY upset and disappointed with the service at Edo Salon. I booked with a stylist to get a long layered trim, and just to add some additional face framing pieces. The stylist completely botched my hair, and thinned out my very THICK, COARSE hair without my permission. The photons I provided her for reference were completely ignored, and I am so disappointed in the current state of my hair. The stylist did not even style my hair after the haircut, and she let my hair air dry, making it extremely frizzy. To top it off, I practically had to beg for a refund. Kiera, the salon owner seemed empathetic for my experience, but it was unfortunate it had to get to that point in the first place. Please save yourself a headache and never go here.

Ignored my grey roots with partial highlights for $325. I had to go to another salon to fix this 2 days later. I wish I would have spoken up but I was in shock. This was the most I have ever paid for highlights and the results were the worst Ive ever had. This salon looks high end, so I expected a high end results and got the opposite.

I went here for a free curly cut like 2mos ago and it was not a good experience. Even with help from the instructor my haircut turned out several different lengths, *much* shorter than I requested, and just generally not what I wanted at all. My hair is still recovering and it’s very frustrating. It’s impacted my confidence and ability to style. If this salon advertises curly cuts, I think it’s their responsibility to make sure all stylists, including those in training, know how to care for coily, curly, and textured hair. Mind you I have 3b/3c hair. This is not a salon I recommend for Black folks, or those with textured hair beyond a soft wave. I’ve included before and after pics below.

The staff were all kind to me and the service was good, but the haircut turned out completely different than discussed. I showed reference photos medium cut with layers that start at the mid-face. My bangs were already at the length I wanted (eyebrow) and I didn’t want them shorter. They said they would just add some face framing pieces around it to blend them in. But they cut my bangs so that the middle piece is longer than the pieces above my eyes because they thought it was cute but I’m furious because that wasn’t what I wanted??? The top layers are even shorter than my bangs and add too much volume on top. If I try to blow dry or style it just looks poofy. Then they started adding powder and texturizing products while styling and I had to stop them because I started hating the way I looked. So then we washed the products off to try to lighten the volume and it didn’t really help. I get that this is a look some people want but I did not want it. At this point my stomach was turning and I showed them the reference photo again, pointed out the differences and at least they were very apologetic and saw where they went wrong. I wanted to do something nice for myself because my birthday is next week and now I plan to wear a hat everyday for the next month. I think they’re definitely skilled and can do a mean traditional wolf cut, but it feels like they’re so used to doing the same cut that they forget about the client’s actual needs. If you get a cut here, PLEASE make your wants crystal clear and SPEAK UP during the cut. Specify exactly where you want your layers to start and how long you want your bangs to be. This place is too expensive to be getting a haircut you never wanted.

I paid nearly $300 for what was supposed to be a quick trim. The stylist started 15 minutes late in a strict one-hour slot because she was having her own hair cut in the salon — in clear view of me waiting. Despite my checking in, no one prompted her to begin my appointment. The appointment was then cut short by about 25%, and my hair wasn’t even dried, yet I was still charged in full. To add insult to injury… this was truly the worst haircut of my life, and I am extremely low-maintenance with my hair. I asked for about an inch off; she took nearly three, completely changing the shape. A month later, it still hasn’t grown out enough for me to feel comfortable wearing it down. I reached out afterward and was told a manager would follow up, but no one ever contacted me. For a salon charging this much, the lack of professionalism and accountability was extremely disappointing. Given it's a local neighborhood spot, I wanted to love it. But being completely ignored after such a bad experience was really telling. Unfortunately, I cannot recommend this salon. EDIT to add — After my review was posted, the salon reached out within a couple of hours (after not responding to my original email for over a month). They offered a complimentary product and asked for photos of my haircut vs. my reference photo. I sent everything they requested and explained that I didn’t want product — I wanted a refund, since the service time was shortened, the cut wasn’t what I asked for, and I left extremely upset. They told me they would discuss it with the owner and follow up. That was two weeks ago, and I haven’t heard anything since. So unfortunately, they’ve now ghosted me twice. It has now been two months since the haircut, and I’m still unable to put it up and still embarrassed to wear it down. Really disappointing experience all around.