Gong cha @ UT Campus

The beverages are great! The customer service here though could improve. I ordered a drink and she said I couldn’t customize the ice which is weird because I always could before. I just requested less ice. Furthermore I requested boba to be added, but that wasn’t an option either … at a boba spot 😭. I was fine with paying extra for it but the lady didn’t acknowledge my request.

I've been to Gong Cha twice so far. Really liked my drink the first time, lychee oolong tea with mango popping pearls. Get the pearls. They're really good. The second time I had their dirty brown sugar milk tea. My exact order was: a medium dirty brown sugar milk tea, tapioca pearls, whole milk, regular sugar, no ice. I'm putting the exact order on here because it was quite possibly the best pearl milk tea I've ever had. It was very creamy, probably because the no ice option makes sure the drink isn't diluted. The texture was just heavenly smooth. The pearls were cooked to absolute perfection. The tea and brown sugar flavors were strong, it didn't just taste like sweet milk as pearl milk teas sometimes tend to. It was just so delicious I had to review it. The service could definitely be a little more friendly. They did their job just fine, but getting boba is just such a fun experience in general that having a stony faced server stands out. The location is super convenient. Of course the university food court vibe isn't the most aesthetically pleasing, but if the boba always tastes like it did today, it won't matter anyway cause I'll be transported to my happy place on the first sip :)

We loved our experience at Gong Cha. I love that you can choose the ice and sugar levels of your drink. I tried the white pearls and really liked my drink. The kids had a dirty and a brown sugar boba. All of them were good. The customer service was great too.

We got our first bubble tea of the year only for it to be disgusting. My bf had caramel chocolate milk tea with Oreo and it tasted like Oreo and water... We complained and guy just said "that's how it's made". Great. Quality went down at this place, should've just went to kung fu tea next door. Update: just opened his milk tea and all this chocolate powder that is IMPOSSIBLE to mix is just sitting at the top 😂 staff needs better training on how to properly mix drinks. Disgusting. Update 2: emailed the store and they made it up with 2 free drinks. Definitely made it better this time. I'm glad they're not dismissive about this.

Used to be my go to place but now the customer service is absolutely atrocious. Constantly sounds like you’re heavily inconveniencing the employees playing on their laptops or phones. Terrible attitude and not attentive. Completely forgot the mini pearls in the mini pearl strawberry milk tea, even after verifying the orders were correct. Even thought the small pearls would be at the very bottom after drinking all the other toppings but there were none !!