Hamada-Ya Bakery

Come on here all the time. The product is on spot delicious BUT the service OMG is awful! Almost 10/10. No greeting no smiling no soul those poor baristas or whatever they called themselves are very miserable! Tons of reviews on Google regarding this issue but seems as the owner may be a 100 year old jap that don't have ability to read this reviews. Anyway, you guys can do better! Both the guy and the women (both Spanish) have no personality and straight up rude. Hard to believe for a Spanish people that normally are so warm. Well, there you go, always be back since they have the best pastries in town but wishful that one day I'll be greeted with a new smiley face.

Love their breads and pastries. This is my favorite Japanese bakery in terms of taste. One small disappointment during my visit was that a staff member said they couldn’t slice the half loaf of bread I purchased. Full-size sliced loaves of the same bread were available, but the half-size ones were not. Since they have a kitchen in the back, I had assumed slicing would be possible, as this has been my experience at other Japanese bakeries in the Los Angeles area. Other than that, I had no issues with the service. I hope this feedback helps.

No espresso, no matcha. So we ended up ordering a strawberry boba drink. It tasted like strawberry Nesquik with ice and boba. It was not worth the price. We also ordered a strawberry croissant and strawberry cheesecake pastry. Both tasted like they were a couple of days old. And to top it off we dared ask for a couple of forks and napkins which the lovely woman gave us. Albeit, crumpled up, dirty and slammed on the counter like we were not actual paying customers. Therefore, the tip bucket was ignored and my tip safely tucked back into my pocket. Really miss the other vendor with takoyaki and boba drinks now. But sadly they closed up shop.

Great bakery and product but stuff who works there are the worst customer service ever . We come here a lot and always the same bad attitude from stuff … today the girl with red hair refused to sell us cream cornet ( it was outside of the fridge)I believe she was still organizing but it was like in front of her… so we asked how long we have to wait and she just mumble something “Like I don’t know “… they need to be more friendly and flexible with customers as they carrying really good bakery . So one star is for customer service and we’ve been going a lot there with the same bad experience

Located conveniently inside Mitsuwa market makes it easy to drop by and get good bread and fun pastries here. My favorite loaf is their Boloniya, a super rich, buttery and absolutely amazing "Denish butter bread," lightly sweet like a pastry Danish, tastes like a croissant, with its Japanese origin. It's the softest Hokkaido milk bread in town. It is made with a roux included in the final dough following the Tangzhong method. It's much better when lightly toasted.