Pied Nu

Selection is outstanding and honestly one of the best boutiques New Orleans has to offer. Every time I come in town to visit I stop by and grab a few pieces. The quality is always top notch and the Owner has a great eye. I’ve never had an issue with customer service or redeeming a gift card and don’t expect fawning in a high end shop. They ask if you need help or are looking for anything and depending on the answer will let you browse in peace. The girlies that know, know.

This is one of the nicest boutiques in New Orleans! The owner has impeccable taste and has curated such a beautiful variety of clothing, jewelry, candles and gifts…. I bought one of my favorite dresses ever in this shop and have receive so many compliments each time I’ve worn it. A must stop shop every time I’m in town!

In the three times I have visited Pied Nu, I was always met with the rudest customer service. The shopkeepers are stuck up and cold. The last time I visited the store, one of the ladies at the counter fussed at me for taking a picture of the book wall with the candles/perfume. I had intended to send it to my friend to see if she'd like me to get her a candle and if that was the brand she liked. In response, the lady at the counter said the owner is protective of her store. Okay? Then I just won't buy your stuff. You will receive warmer service at Pilot and Powell, Elle, Hemline, or literally any other store on Magazine.

Let me just start by saying this is my favorite store in New Orleans because of the chic and beautiful selection. However, this staff working in the store is horrific. They are cold, rude and do not care about their customers. I just waited …

I purchased an in-season, full-priced dress from Pied Nu, through their online shopping platform called Garmentory. It didn't fit and I was given authorization to return it. Garmentory's return policy states that returns won't be accepted if shipped after seven days of receiving it (Pied Nu's is 14 days for credit only). Unfortunately I was late to ship it by one day and shipped it back on the 8th day. It was shipped right back to me with zero communication from Garmentory or Pied Nu themselves. It felt passive aggressive. Initially, I thought it was a mistake but quickly learned that it was denied when I reached out to CS. Garmentory didn't have any empathy or understanding and offered me a conciliatory $20 back to my account. I decided to reach out to Pied Nu directly to see if I could have an honest and open conversation about a resolution that would make us both feel better about this situation. But I was blatantly cut off by the woman on the phone and was immediately given the "we don't deal with Garmentory orders, you have to work with them directly" bit, and was completely disinterested in hearing a single word I had to say. It felt like the cold shoulder, and something I didn't deserve. I'm taking accountability for my mistake, and accept that I was denied my return. It didn't feel egregious, though, to kindly ask for an exception to be made on a very expensive, full-priced, in-season dress that I was a single day late on shipping back. I wanted to see if they'd work within their return policy and allow me store credit so I could, at the very least, have something I'd wear and enjoy. I wasn't given the opportunity to inquire or share any detail of my purchase with them. I feel like a one star review is warranted, because on a human level this experience made me feel very minimized. Their non-communicative actions felt evasive and really speaks volumes about how much they value customer relationships. Seeing as they were uninterested in hearing from me, maybe they'll see it here. In response to Pied Nu's response to my review: As a retailer who has partnered with platforms like Garmentory in the past, I understand how these transactions work on the back end and all I have left to say is: DO BETTER.