Real Estate Establishment, Inc.

I’ve had such a great experience with this property management company! They are incredibly fast when it comes to responding to maintenance requests—everything gets taken care of quickly and efficiently. The customer service is top-notch; any time I’ve had a question or needed assistance, the team has been friendly, helpful, and easy to reach. Everyone in the office is warm and welcoming, and it really makes a difference. You can tell they genuinely care about their residents. I highly recommend them to anyone looking for a well-managed and responsive company to rent from!

This company has great customer service! I called and spoke with Zara. She was so friendly, professional and helpful!!

I’ve had an outstanding experience with this property management company from day one. They set the tone with a smooth move-in process—clear instructions, a thorough walkthrough, and consistent engagement. Since then, their responsiveness has been consistently impressive. When I submit a maintenance request, I get prompt updates and realistic timelines. Most fixes happen within a day or two and the technicians are professional, courteous, and tidy. Customer service is where they really shine. Whether I reach out by text, phone, or email, the team is friendly, easy to talk to, and genuinely helpful. You can tell they care about cultivating a positive living experience for residents rather than just “closing tickets.” The online portal makes rent payments and maintenance tracking simple, and communications are timely. Lease renewals are straightforward too; terms are clearly explained, and any changes are communicated well in advance with reasonable, transparent rationale. Overall, this is a well-managed, resident-focused company that combines efficiency with genuine hospitality. If you’re looking for a place managed by people who are responsive, professional, and invested in your experience, I highly recommend them. They’ve earned my trust and five stars across the board.

I am a neighbor raising a family near properties managed by this company in San Clemente. I am writing this review after years of unresolved issues and repeated attempts to contact management. I and other neighbors have reported ongoing problems including excessive noise, misuse of garage spaces for late-night gatherings, and repeated curbside trash and bulk-item dumping left for extended periods. Despite prior written communication and phone calls, meaningful or lasting action has not occurred. The lack of responsiveness and follow-through has resulted in continued disturbances and the need to involve city code enforcement. Property management plays a critical role in maintaining livable neighborhoods and ensuring tenants comply with local ordinances. Unfortunately, that responsibility has not been met here. I hope this review encourages improved oversight and responsiveness going forward, but based on my experience, I cannot recommend this company.

If you are a tenant in one of their managed properties, you need to get everything in writing, keep records. Trust nothing they tell you verbally. Do not share any personal information with them, they do not see you as a person and do not care. Think dickensian landlord but more evil, that is this company. As soon as they began managing the complex, they only thing they seemed to do well is tow tenant's cars. The landscaping went to hell, public areas were not kept lighted. They are the worst I have ever encountered. Your security deposit, good luck with that. Love the reply they left to my review , what they fail to mention is that they failed to return our five hundred dollar pet deposit,. Ill follow up after our small claims case is heard in a few months.