Tom Thumb Pharmacy

This is the absolute best pharmacy I have ever had the pleasure of doing business with! I have to give a big shout out to Mirela. She is so pleasant and will go out of her way to help you get the best price by comparing insurance to services like GoodRx. My other previous pharmacy literally refused to compare saying they didn't have time for that. Even when there is a line here, it goes quickly as this pharmacy is always well staffed and the staff is very efficient. I literally have paid more for prescriptions to shop here at times (due to change of insurance) because I figure my time is worth it and once again, it's always a pleasure which is not something I have ever said about a pharmacy before. And I can't forget Lizzie. She has been a terrific addition to the staff. It's always service with a smile here. That is so rare and yet so important.

Mirela C. was incredibly rude and unhelpful. My doctor called me to say they sent in my prescription. I came to the pharmacy to pick it up, and was told by Mirela C. that the script was not received. I was confused, so I asked her if there was a way it could have been missed, and that my doctor sent it in earlier that day. Maybe it was missed somehow. She just stood there, starring at me while crossing her arms and hatefully said “I just told you we don’t have it”. A little taken back, I asked her if they could resend the request because it’s a prescription that I am completely out of and can’t miss a dose without awful side effects. She looked at me and said “No we cannot. We already sent in a request on Saturday.” Taken back, I reiterated that missing a dose would cause awful side effects. That I was told by doctor that the script was sent in the is morning and there wasn’t any reason for her to be rude, that I was just confused and trying to get this sorted out. She was hateful again and then just stood there, again, starring at me with crossed arms. “I said, “Ok…. are you not going to ring up my other prescription then?” She proceeded to ring it up and skipped my two grocery items on the counter. I said, “Don’t forget these items” to which she replied, “oh you want these too? I can’t ring them up. I don’t have the codes”. At this point I loose my patience, tell her I have never had an issue with this pharmacy before, that I always end up getting a few grocery items and it’s never been a problem. She just told me again, “I don’t have codes”. - I left angry and beyond frustrated. The pharmacist here is lovely and I have never had an issue until today, and this was my first experience with this woman.

I used to love this location as I have had my prescriptions filled there for over 4-5 years and lived in the area 15 years so I also grocery shop here. My recent experience has changed my perspective. Due to recent financial hardship I have not been able to afford all of my medications at one time so I will get what I can over time. I didn’t think this would be an issue because of the type of medication (pain medicine) and I should be able to determine what is needed when needed based on pain levels. I had a family member go pick up for me and the pharmacist took her phone to tell me she would call my doctor if I continued to pick up some of my medication and not all. I explained I couldn’t afford the (ibuprofen) at the moment but I understood and would try to get them asap. I also explained that I requested ibuprofen from my doctor so it was not a life or death situation, and ok if I decided not to take it (per my doctor). The next time was the same experience because I still couldn’t afford all of it and realized the real problem is because of the type of pain medication I am prescribed. I usually get the most effective one which is also the strongest so it feels as if I’m being judged. My doctor sent my medication this last time as normal and the pharmacist called to tell me 1 specific medication was out of stock and will still be out of stock in 2 weeks. She eventually said to have my doctor send it to another pharmacy because she didn’t want to fill it. I am not a troublesome customer so I did not understand where this was coming from-again I have been coming here for years. This makes my interactions very uncomfortable and I am embarrassed to pick up the medication I am prescribed at any other location because of the shared system/notes. I’m disappointed in how I was treated especially since I love shopping at Tom Thumb not just the pharmacy…

After years of being loyal customers at this Tom Thumb pharmacy, I feel compelled to share just how exceptional the team here truly is. Pharmacist An and pharmacy technicians Ashley and Mirela represent the very best in customer care and pharmaceutical service. An is an outstanding pharmacist — professional, highly knowledgeable, and always willing to take extra time to ensure our family’s health needs are met with precision and compassion. Her expertise gives us tremendous peace of mind. We also have to give a special mention to her incredible technique when administering vaccinations and injections. An has a gift for giving completely painless shots — something that is no small feat and that our entire family truly appreciates. Ashley and Mirela are the backbone of this pharmacy. Their dedication, attention to detail, and warm, welcoming demeanor make every interaction a pleasure. They remember their customers, they care about their customers, and it shows every single time. This team deserves formal recognition from Tom Thumb leadership. Their commitment to excellence and genuine kindness have made an enormous difference in our lives over the years. We are so fortunate to have them. Five stars does not feel like enough! THANK YOU ALL FOR BEING SO CONSISTENTLY INCREDIBLE THROUGHOUT ALL THESE YEARS. ❤️❤️❤️ My wife and I feel nothing but love for you. I know that I can speak of her when I say that we wish y’all would be our pharmacy team for life. For all life. 🏆🪽

The best pharmacy I have used. They are fast and always a pleasure to work with. Thank you!!!!