Virginia Auto Service

I've taken my 2020 Colorado to Virginia Auto Service twice now and have had nothing but great results at a fair price. They're thorough, knowledgable, fast, and great to work with. The first visit was an alignment when my truck started driving strange after some fun driving in the desert, and the second time was an oil change and transmission fluid flush maintenance. The alignment fixed my steering issues on the first time, and the transmission hasn't shifted better since I bought the truck 4 years ago! This is my go-to shop for anything my truck needs.

I recently took my car to Virginia Auto Service because my check engine light was on. They told me the O2 sensor and head gasket needed to be replaced, which I proceeded and I paid about $2,700 to have the repairs done. Not long after I got my car back, it started overheating. I took it back, and they told me they tested and drove it but couldn't get it to overheat to see what was causing it. So they said they couldn't find anything wrong. When I picked up my car, I noticed my back window had been left rolled down. When I tried to roll it back up, it wouldn't work. I went back into the shop and spoke with Keenan. He came out, looked at it, and confirmed it was broken. When I asked if they would fix it since it wasn't broken before I brought my car in, he told me I would have to pay for it. He also said it would cost around $400 to repair it. When I said why would I pay for something that they broke? he then sighed, grunted, and was very unprofessional during the conversation and said I’ll grab the manager for you. Keenan then got the manager, Robert. Instead of trying to help, Robert compared the situation to me coming into his shop, turning on the lights, and the lights breaking, asking if that meant I should have to pay his electric bill. I didn't think that comparison made any sense. My window worked before I brought my car in, and it was broken when I got it back. I simply expected the shop to take responsibility for something that happened while my car was in their care. I understand that accidents can happen, but how a business handles them matters. After spending $2,700 on repairs, I was disappointed that I left with a broken window and was expected to pay another $400 to fix something that wasn't broken when I dropped my car off. The lack of accountability and poor customer service were very disappointing. Unfortunately, I can't recommend Virginia Auto Service based on my experience. I would honestly give this place 0 stars. Very disappointing

The team at Virginia Auto Service takes care of all of our vehicles, and we couldn’t be happier with the experience! From the moment you walk through the door to the moment you drive away, their customer service is truly above and beyond. They are professional, knowledgeable, friendly, and always make you feel like you’re in good hands. We highly recommend Virginia Auto Service for any and all of your vehicle needs. You won’t find a better team!

I had a great experience getting my ac repaired by Virginia auto. They provided many conveniences like ubering me to work and a loaner car when my car needed additional days to repair. Michelle was super friendly and very communicative throughout the process. I would definitely use this shop again for future repairs!

Virginia Auto and it's superb team has taken care of my cars for over a decade. Always reliable and honest with their quotes followed by exceptional service! Michelle and Robert are fantastic faces to be greeted by and Keenan gives a very honest diagnosis of your vehicle! I always recommend to friends and neighbors!