Walgreens Pharmacy

IF ZERO STARS WERE AN OPTION! I had the UNPLEASANT experience of ETHAN at your store (#09720). I visited the store to purchase a clearance lip balm priced at \$1.29. At checkout, the young African American male cashier told me, “You don’t need a receipt,” instead of properly informing me that the receipt would be sent to my email. Unfortunately, I do not have access to that email account, and I later discovered that I was charged the regular price. Upon realizing the issue, I returned to the store and was directed to speak with Ethan, who was in the cosmetics aisle. I explained the situation, and he immediately asked for a receipt. I reiterated what the cashier told me, and by that point we were back at the register. The cashier then denied saying that, which was disappointing. Despite seeing the transaction in my Walgreens app, Ethan told me that without a printed receipt, he could only offer store credit, not a refund, stating that the app purchase detail “doesn't count as a receipt” because there was “no barcode.” I went to my car, frustrated with the dismissiveness I was experiencing, and eventually found the barcode in the app myself. When I returned and showed Ethan, I expressed that assistance in navigating the app would have been helpful. His response was both shocking and unprofessional: *“We’re not trained on how to use the app — that’s above my pay grade.”* Frankly, I found this attitude unacceptable, especially coming from a manager. A lack of basic training and refusal to assist customers reflects poorly on both your staff and the company as a whole. Ethan’s dismissive and sarcastic response only added to my disappointment. Needless to say, I will not be returning to this location — or any Walgreens — moving forward. I will take my business to establishments that value their customers and train their employees, especially managers, in basic customer service and professionalism. I hope you take this feedback seriously and take appropriate steps to ensure your employees represent the Walgreens brand in a way that encourages, rather than alienates, customer loyalty.

I was told a much NEEDED prescription could be filled by the pharmacy and when I arrived was told, “I don’t know what to tell you, we don’t have it in supply.” I then called the next day to follow up by asking if I could be placed on a waiting list and held on for 35 minutes. When the wait time would auto end, the staff just picked up the phone and put me back on hold without saying a word. 35 minutes on hold!!!! Worst customer service!!

The pharmacy has gotten worse and worse in the last few years. They dont order the medicines and do not communicate at all. They said they are short staffed. I have to move from there. They make me wanna scream for something that is simple.

The Pharmacist asian male was very rude and unknowable about my medications and refills medication. Need take classes in customer service learn how to treat customers

Walgreens on Carrier and Westchester in Grand Prairie Texas is the best community Walgreens I've ever been in. It reminds you of the old drugstore back in the day when they actually called them drug stores. And you had a local pharmacist who knew everybody by their name. I'm sad that I don't have the name of the pharmacist there who is extremely kind and positive every time I see him. I was recently diagnosed with cancer this year. I had a prescription sent over for tamoxifen, a pill that I would have to take daily for the next 5 to possibly 10 years to fight off cancer from returning. When I went to pick up my prescription the the first time, the pharmacist smiled at me as he was ringing up my prescription at the register. He looked at me and said, "now do you know what this medicine is for" I smiled and said yes I do. He told me how to take it when to take it but he continued on to smile and said, "you call me if you have any questions". Now that may sound like normal customer service to you. But there was something about his sense of genuine caring that registered with me in a very critical moment in my life. IT mattered to me how he made me feel. I've gone to this Walgreens for over a decade consistantly, probably weekly when I don't want to go into a large box store. I've never had one issue, no one complaints. Oh wait that's not totally true the rocky road ice cream there is always refrozen. I think there may be a slight issue with their freezer so beware of the ice cream.