Whole Health Pharmacy

I’ve been a patient at Whole Health for over a year and consider it some of the best medical care I’ve received. They are prompt, and their probably the best in the business. They treat you like family. I highly recommend this place if you need to undergo the infusion procedure—this is the place to go.

The distribution and delivery practices of Whole Health Pharmacy are flawed. In the 7 or so months I have relied upon them to provide me with my medication, about 40% of the time I have had to call them twice or three times to carry out the order and delivery. Their means of communication and execution of orders is inefficient and despite my repeated attempts in suggesting they make improvements, they take NONE OF IT to heart. I can't remember a time when I've had to deal with a service provider that puts no effort in improving their operations. To avoid difficulties I have had to face, I suggest taking your business elsewhere. Perhaps this would be the only way they would wake up from their idleness. The most incompetent business I've come across in a long time. I wish they would do something about it, but they just aren't inclined to do anything. TRULY DISAPPOINTING...

Stay away, they offer delivery but are inconsistent, don’t fill prescriptions on time, and if there’s any issues they don’t communicate instead they just ignore you. Just use CVS or a company that actually cares about doing business.

If you have a prescription with them, they will call at least 4 times within the hour, during their business hours - which if you work an office job, will be during your business hours. Even though they have an online prescription delivery option. Their online option and delivery is great and it’s great to know that they have real people working, but… don’t hound someone’s phone that many times every prescription renewal. UPDATE: Ever since I posted this review, they stopped the constant calling. I'm adding back a star because my experience with them has been good other than the above.

Please take your prescriptions somewhere else. This pharmacy does not take manufacturer saving cards or coupons. They will lie and give you every excuse possible not to take it. I have medicare part A which does not cover prescriptions, only hospitalizations. I also have insurance through my employer that covers everything, no need to use my medicare at this point. The manufacturer saving card states I'm eligible to use the card for my copay because medicare does not cover my prescriptions. They still refused to apply the card. I then ask the pharmacist to call the manufacturer of the savings card to clarify this and to tell them how to apply it as they said they could not get it to go through. (I believe another lie) They refused to call to get help with it just saying they can't do it because I have medicare Part A. I called the manufacturer and was told the pharmacy was incorrect and they should have ran it through without using medicare but to use my employer's insurance plan as primary and the savings card secondary. "Whole Health Pharmacy, just say you don't take manufacturer savings cards. You don't have to make up lies about it." All you had to do is call them but you refused. The only reason my prescription was at your pharmacy in the first place was because that's where my Dr. insisted on sending it. Don't know if he has stock in your pharmacy or not but I will never have any more prescriptions sent to you. So customers you're better off going somewhere else.