Cypress Houston Family Practice

The most unprofessional, rude, disrespectful, and arrogant medical office I have ever encountered. Especially the back rooms nurse, Lenia. Once they have yours' and the insurances' money, they just don't want to help the patients with anything else. They make it sound like they are doing you a favor when it really should be a part of their services. They talk down to you as if you are supposed to know all the medical terminologies and processes and pass the bucks and blames when you request anything of them like filling out PA (Prior Authorization) forms, which are the clinic's responsibilities. Also, they expect the patient to hand carry Medical Release form to the previous physician's office when that is normally something they can fax. Dr. Tracy Hoang must has condone these types of unprofessional behaviors from her staffs because according to Lenia, the doctor was standing next her, when she was talking rudely to me on the phone while I was trying to request the clinic to perform their duties and responsibilities. If you're ever in the need of medical attentions do not go to them. They have no moral and medical ethic.

Called to leave a voicemail bc I do realize it’s late at night someone answered stated it was late this office was closed! I know! I was expecting to leave a voicemail or something, and she hangs up on me. Will not be scheduling anything!

Dr. Tracy was great. I'm a new patient. I was recommended by a coworker, and I wasn't disappointed. She does break your appointment up. For example, she doesn't do a well woman exan and physical on the same visit. They are scheduled differently. She did answer all my questions and concerns and gave really good feedback and suggestions. I do recommend.

Dr Hoang and her staff are amazing they treat me so kind and they care about their patients. Thank you Dr. Hoang and thank you Vanessa for making sure everything gets taken care of

I called the office of Cypress Houston Family Practice today about 10 am this morning. I'd identified myself and expressed my intent to have Dr. Hoang as our new Primary Care Provider for me and my wife. I was asked if they could call me back at a later time, which the office did call me back, approximately 20 minutes later. I was greeted on the phone by a receptionist or whoever was calling, where I explained my intent and was asked for some basic information. I'd provided the requested information but had to repeat myself even as I had always made it a point to speak slowly whenever I provided the information over the phone. The dissatisfaction came as I asked about forms that needed to be filled out as required by all new patients. I intended to fill out all the required forms for my wife as her command of the English language was limited. It was hard to ask the questions as the person on the phone continued to speak without pause and rudely interrupted before I had finished my questions. I found myself repeating my questions several times. It was obvious to me that this person was in a hurry and was rushing me to get off the phone. She had indicated that the forms needed were online. I'd assumed that the required forms were online on the Cypress Family Practice Website. As I tried to get on the website, her impatience was noticeable. I tried to ask her where on the website the needed forms located, but I was told that I needed to locate the forms package myself as she did not have the time and could not stay on the phone to walk me to where the forms were located. It would have been fine if I was informed that she is not familiar with the clinic website, that she does not know, or can call me back later for the requested help. What I got was a very rude person who does not seem to have any experience with the art of customer service. I'd looked on the website and under New Patient Forms, and located 7 different forms to download. I am assuming that this is the package that she was referring to. Needless to say, I was very disappointed at my first impression of the Cypress Family Practice based on my initial experience with this Cypress Houston Family Practice staff. I am hoping that Dr. Hoang will be much better than this person that I had the displeasure of talking to and hoping that this is not indicative of what I can expect from the Cypress family practice office in the future.