Delta Dental of California

Delta Dental just left me without any coverage, I've had the individual ppo plan for a couple of years, and when I signed up for medicare advantage I was also offered a KPSA advantage plan through Kaiser, so I chose the latter without monthly cost since I was told that plan would cover the same, but of course the agent didn't tell me about another 12 months waiting period. I was supposed to pay $950 today for surgery, instead I was charged $3700 so I obviously had to cancel my appointment. Delta Dental employees are not bery well trained, they don't care about their members. Just their greedy bottomline

I only ever had a call into customer service, I was having difficulty getting my son’s pediatric dentist assigned to him. I had a call in two separate times and both customer representatives were fantastic. They really helped to explain to me the process, and what was needed to be done. My son needed to just have a general dentist assigned to him, so we assigned my primary Dentist to him, so that way the pediatric specialty dentist could see him. He is under one years old and does not need to have a referral to see the pediatric dentist he just needed to have any dentist assigned to him. Unfortunately, the dentist office doesn’t double check the insurance until the day of the appointment so I didn’t find this out until the day he was supposed to go in and see them, But we were easily able to reschedule another appointment later in the week. I really appreciated both the customer representatives who helped me with this, and the wait time was less than five minutes!

Delta dental insurance is horrible, choose a different company for your dental insurance. They won’t even pay for anesthesia for a surgical implant stating that anesthesia for implant is not covered. Expecting patient to get their gum slice into without anesthesia. A scam of an insurance company that will make every effect to not pay proper claim.

Horrible insurance. I got two fillings and one removed refilled. Over $500 and then delta dental reimbursed me $168. lol do they think dentists and the employees should make $168 for that… it’s insane. Worst dental insurance ever

Scam, $76 a month to cover one filling every 2 years. My fillings aren't even $200. If I could give 0 stars, I would. Put a small sum of money away in a savings account each month as a self-dental-insurance account and pull from it as needed. Never sign up for delta dental.