H-E-B Pharmacy

I want to give a sincere thank you to the wonderful team at the H-E-B Pharmacy on Highway 6 near New Territory. Every single person there—from the clerk at the counter to the pharmacists—is consistently kind, polite, professional, and incredibly helpful. On my most recent visit, I went in to pick up a prescription without knowing what it would cost. When the pharmacist told me the price, I’ll admit there was a bit of sticker shock. But instead of simply ringing it up, she said, “Wait a moment—let me see if I can find you a coupon.” She took the time, even with people waiting, to search for a discount and ended up finding a coupon that reduced the price by almost 80%. Who does that these days? That level of customer care is almost unheard of anymore. She didn’t rush, didn’t act bothered, and handled everything with a genuine smile. What was also impressive was that no one in line seemed upset about the extra time. In fact, you could tell everyone knew they’d receive the same level of thoughtful service when it was their turn. In a world where people are often in a hurry and quick to complain or create a scene, the team at this H-E-B Pharmacy stands out for all the right reasons. They treat people with respect, kindness, and professionalism every single time. My family and I truly appreciate them. They are a credit to H-E-B and absolutely deserve recognition for a job very well done.

The number one compliment I would give, is consistency! Never had a single problem or issue here for years and years. I could pick at little details.. but I don’t think that’s fair given the long trend of reliability for me.

Honestly the best pharmacy experience I have ever had. I just decided to fill my dog's chronic medications at this location today as it is very close to my home. The staff were all so friendly and helpful. I even decided to get my flu shot and they were able to fill my meds and get me vaccinated within 30 minutes

COVID-19 vaccination process is horribly unorganized! Pharmacist, Dipak Bhatt, was unprofessional and rude. Mr. Bhatt yelled and banged on the counter as he was claiming he called me to set up a second vaccination appointment. He did not. I had to continuously call them. After getting my first vaccine, I was told to call five days before. Thankfully I started calling a week ahead, but that didn’t get me in on day 28. When was I supposed to call to get in on day 28? How come no one called me to warn me about the delay? So, when I was able to get an earlier appointment via text, I did so. Mr. Bhatt wanted to set an appointment days after my 28 days, which I hear is fine. However, according to several other HEB pharmacies there should have been an allotment saved for those of us who received the first vaccine there. I can’t help but feel Mr. Bhatt was giving out first vaccines with the allotment that should have been for second vaccines. He never offered any explanation on the delay of vaccinations and made excuses for the text/email scheduling system. The pharmacy turned away the two ladies in front of me who made appointment via text and almost turned away the old man after me. There were no emails, texts or calls stating there was a technical error. I was told to wait hours to possibly get my vaccination. As I waited, I met a man who received his first vaccination the same day as me. After he received his second vaccine, he was fist bumping Mr. Bhatt and talked about lunching together soon. I have included photos of this exchange. It is difficult to not assume Mr. Bhatt’s bias towards certain patients. He did not go down the list chronologically to set up appointments like other locations have done. I hope Mr. Bhatt’s district manager, Tim, sees this and has read my detailed comment on the HEB survey I filled out online. Lots of lives are at risk and this behavior is unethical and unprofessional. If you plan to get the COVID-19 vaccine, I do not recommend going to location #627.

Hi, I picked up a medication from the pharmacy and was treated horribly by Eric. Seems like he did not want to be there. This is at 530 hwy 6, Sugarland, Tx 77479.