H-E-B

I absolutely LOVE this HEB in Plano! 🙌 From the minute you pull in, everything feels organized, clean, and easy—from the huge gas station outside to the super convenient parking and pickup areas. Inside is even better! The store is bright, spacious, and spotless. The prepared meals area is a total lifesaver—so many chef-inspired options and everything looks fresh. Produce is always well-stocked, colorful, and the prices are great. I also love that they feature lots of Texas-local items! They even have True Texas BBQ attached, which is such a fun touch and smells AMAZING every time we walk by. Holiday section? SO cute. They really go all out, and it just feels fun to shop here. (We couldn’t resist trying on a cowboy Santa hat 😂) Employees are friendly, checkout is smooth, and they consistently have great weekly deals. It’s officially our go-to grocery store in Plano. So glad HEB is finally here – totally worth the hype!

Although this location is farther from my home I have decided to replace my nearest store in Allen with this one because of the excellent customer service. I visited for the same reason as Allen H-E-B location which made the difference very clear. Rylee at the customer service desk was kind, patient, and professional. She listened carefully and handled my request efficiently with a positive attitude. Her approach made the entire experience smooth and pleasant. It truly reflects the level of service customers hope to receive. Customer service like this builds trust and loyalty and it is the reason I am willing to go out of my way to return to this location. I sincerely appreciate Rylee’s outstanding support and hope her efforts are recognized.

I regularly buy large amount of tomatillos and jalapeños to make salsa verde, and there has always been an abnormal amount of bugs swarming these areas compared to other grocery stores. I’ve always just ignored the bugs, whatever. Today, I found a large growth of mold in the tomatillos. HEB, I love you, but I think the maintenance of the produce section is in need of improvement.

The parking lot was very full when we visited on Saturday around 2:30 PM. Prices are reasonable. They sell HEB sugar cane coke!!!! We had the BBQ there around 3:15 PM. Several items on the menu were out of order by then. The fatty brisket was ok, on the dry side. Blessings

Leo staff review Before I start commenting on my negative experience here, I would like to first start off by saying that I love H-E-B. The brand, the culture and the protection of their customer service values has always allowed for them to thrive. One of my first jobs I was an H-E-B cashier, and I appreciated all of the valuable skills that I learned there. With this being said LEO either needs some basic customer service training or needs to be fired. I came in today and unloaded my groceries onto the belt and received no greeting. Which is no big deal at all, the concern that I have is rather that after unloading my groceries and after the person before me finished checking out, he turns around to a cashier behind him and starts a full on conversation ignoring beginning checking me out and me completely. I’m tired wanting to get home after work, and was sitting there being ignored, waiting for him to begin scanning my items. About one full minute passed until the coworker who had been stealing glances at me to see my reaction let him know to turn around and check me in. He says oh I’m sorry and begins checking my groceries out. But it doesn’t end here…. Whether this was deliberate or not, I can’t tell. Either this guy has terrible customer service skills or for some reason he just wanted to ignore me as much as possible. After I’ve made my payment and he checks the screen to make sure it processes and print my receipt He turns around and starts chatting again. So I’m sitting there being ignored waiting for my receipt and a manager came by to pick up trashes right when he was turning around for a chat. He turns to the manager still leaving me ignored, grabs trashcan looks at me. Looks at the receipt and takes the same hand, he used with the dirty trashcan to hand me the receipt. There was no apology. There was no have a nice day. The manager, it seems noticed a bit of the situation and said have a nice day with a smile. It’s really saved my growing disappointment in that moment that H-E-B had brought its quality standards down for customer service in exchange for rude and inattentive employees who socialize amongst themselves only. I’ve been to this location a few times before, and it would be wise for management here to do some training with this employee to ensure that the brands quality standards are maintained. If someone does not like servicing someone who is in front of them, or being polite or simply attentive then they shouldn’t be working at H-E-B. And if management isn’t able to uphold the standard and would like to instead hire people who will not agree with the brands culture or mission, then they should change as well. Hopefully this reaches someone who cares. And hopefully the team can learn from this! Love you, H-E-B!!