Japanese and Domestic Auto Repair

I would like to clarify that at no point was I aggressive or rude — your allegations are not accurate. As a customer, I clearly explained that I only wanted my brake pad issue addressed and declined additional inspections. If I arrived before business hours, it would have been completely reasonable for you to ask me to wait until opening time instead of requesting to keep my car for the entire day for a simple brake pad issue. I also never authorized extra work or charges beyond what I requested. My comments and the reviews below show that other customers have raised similar concerns about service and attitude. Future customers can read all reviews and decide for themselves whether the problem lies with staff or customers. Additionally, since your reply accuses me of being “aggressive,” please explain exactly in what terms or actions you believe I was aggressive. Without specifics, your claim appears unfounded. I stand by my original review and hope this feedback encourages better communication and respect toward customers in the future.

Ken & Don have been servicing my Honda CRV for 12 years. I have always had a great professional experience. My Honda is always working in perfect condition!

This is the second time I have used Japanese and Domestic Auto Repair of Garland Texas! The people are honest and friendly. They are reasonable and they explained everything in detail. I have never used a mechanic before and both of my 2003 Nissan Xterra are showing WEAR and TEAR. I 🙏 prayed for a honest mechanic and God send me to these guys. I have send my clients to them and they were satisfied. If you're looking for a first and or second opinion, PLEASE come see these guys. You won't be disappointed. They will treat your car like it's theirs. I WILL CONTINUE USING THESE GUYS! Thank you and GOD bless you guys!!!

I have used this shop for over ten years and have nothing but the highest praise for their quality of service, their professionalism, and the fact that they stand by their work. I can be confident that all parts are correct for my car and that all prices are reasonable. Great shop great work great people!!!!

I've spoken to Ken several times regarding my car service. He is always very helpful, very kind, and is always willing to go the extra mile to help me understand. My vehicle is currently being serviced there and I'm very confident and hopeful for a positive service experience.