Nail Haus & Spa

I am so happy I found this place. I will be a customer as long as their doors are open. I thoroughly enjoyed my pedicure and my feet are the smoothest they've ever been. I had Kandy as a provider and she did not disappoint. Very satisfied. 10s across the about. My polish is stunning and my feet look brand new. Price was good as well.

A little difficult to get in there its the bottom of an apartment building, but the service was excellent. The people were friendly. It was a great place. Me and my husband got a pedicure, so our feet are great. We’ve found a new nail spot.

Extremely welcoming and friendly. Im picky about my nail shape and Kierra's technique and precision was top tier. I LOVE MY NAILS!

I was excited to try Nail House because I had been wanting to visit for quite some time. They’re one of the few salons that offer e-file manicures /pedicures, so I was looking forward to finally booking an appointment. Unfortunately, my experience started off rocky. When booking online, I accidentally selected the wrong date. I tried to update it but couldn’t because of the cancellation policy, so I left a note requesting assistance. I was contacted the next morning and told I could come in at 1:15 p.m. This was confusing because the online system showed earlier availability, and I originally wanted a 10:30 a.m. appointment. The person who called me even mentioned seeing earlier appointments but wasn’t sure why they weren’t available to book. I agreed to the 1:15 p.m. appointment. The very next morning, however, I received another call around 10:00 a.m. asking if I could come in at 10:30. I explained that I couldn’t make it on such short notice because I don’t live nearby. When the day of my appointment arrived, I accidentally went to the salon’s old location because the new address has not been properly updated on Google Maps. I called to explain that I was running late while trying to find the correct location. I was told it was only about 10 minutes away and that my nail technician could still see me. In reality, it took closer to 20 minutes with traffic. When I arrived, my appointment was already scheduled for 1:15 p.m., but my nail technician was still working on another client at 1:40 p.m. We didn’t begin my service until nearly 2:00 p.m. This was frustrating because if the technician was running that far behind, I would have appreciated a phone call. Had I known, I would have simply rescheduled rather than rushing across town. I explained that I was on a tight schedule and that my appointment had been at 1:15. The technician acknowledged that she was running behind. My issue isn’t that delays happen—they do. My issue is that no one communicated the delay. The service itself was also disappointing. The pedicure was very basic, with minimal cuticle work and light callus removal. I could tell that my technician was still developing her skills and lacked the experience I was expecting for the price point. What disappointed me most was the overall professionalism and operation of the business. I genuinely enjoy supporting Black-owned businesses, and I want to see them succeed. The location is fantastic, and the salon itself is cute. However, there are several operational issues that need attention. When you walk in, there is a receptionist desk but no receptionist. No one greets you or checks you in. The nail technicians handle checkout themselves, which takes time away from servicing clients and contributes to scheduling delays. The pedicure chairs were also unstable and uncomfortable. This salon has a lot of potential. There are talented technicians there, and the space is attractive and well-located. However, professionalism, communication, scheduling, and service consistency need significant improvement. My suggestions would be: • Ensure online scheduling accurately reflects actual availability. • Hire or assign someone to greet clients and manage front desk operations. • Communicate delays proactively instead of leaving clients waiting. • Invest in additional training and experienced technicians. • Improve client comfort, including the condition of the pedicure chairs and footstools. I hope this review is received as constructive feedback rather than criticism. I truly want to see this business succeed because it has tremendous potential. However, opening a salon requires more than a beautiful space and a few talented technicians. Strong systems, communication, and customer service are what keep clients coming back. I sincerely hope ownership takes these concerns seriously because with the right improvements, this could become a standout salon in the area.

First time coming and process was easy and simple. Called to book a same day appointment, customer service 100% especially because I had to call a few times and they were very friendly. Left with a beautiful gel manicure. 10/10 recommend.