Trucare Hospice and Palliative Services

Never! Would I recommend this company to ANYONE. My mother had two forms of dementia and A multitude of other incurable diagnosis. I chose a hospice company but could not use them. The facility she was in forced me to use one of the three they use and true care was one of them. The nurses came once a week. The facility would call the nurse if there was an issue, but this company only laid eyes on my mother one time a week in hospice and relied on the facility to relay messages. TThe last few days of her life, she was extremely combative not eating, not drinking, not able to talk. Nothing was done for her. They just kept giving her Haldol and other medication for behavior. No morphine to let her pass in peace until the aid that I had to pay for out of my pocket to sit with her in the facility in hospice Called me and told me to get up there ASAP and they administered morphine as she was actively dying. ONE DOSE. THEY LET HER SUFFER! On top of it when they called the nurse to come that they believe she was passing. She almost didn’t come. The words out of her own mouth, She told me she was going to see another patient and was going to see her on the way back because my mom would have bad days and some terrible days, but decided to turn around To go see her. by that time they pronounced her dead. The sitter that I hired and I paid for out of my pocket to sit with her told me later that they gave her morphine as she was passing. I thought hospice was supposed to make people comfortable while they were passing, but these nurses didn’t have the sense! I saw it, but they didn’t see that she was going? They are trained for this! She had completely stopped eating, stop drinking stop talking and they just let her roll with no comfort. In my opinion based on what I saw daily, they let her suffer. I can’t imagine what happened to the morphine im sure they ordered because when you’re on hospice near the end, my understanding is hospice is there to make them comfortable . So, where’s all the morphine that should’ve been on deck for her when it was time? I feel more than confident that Insurance supplied it because she was on hospice. This is some thing I am now going to look into and file a complaint if they ordered it and insurance paid but did not administer it. To make matters worse, Donna, the social worker a year after my mother has passed mails a letter addressed to my dead mother with condolences for her brother that just passed, but the kicker is she never had a brother. The days leading up to her passing I kept asking why is nobody doing anything for her and they kept telling me “well, She goes in and out, so we don’t want to give her the medication so that you can have the time to spend with her” that is not how hospice works that is not the hospice companies decision as to whether or not she needs time to spend with me, their job as a hospice company is to make the patient is comfortable as they are transitioning. I wouldn’t hire this company for my dog. I really didn’t wanna have to write such a negative review, but this is exactly my experience. RESPONSE: it wouldn’t let me respond to the administrators response however there’s only half truth there. I did not THREATEN A BAD REVIEW. I told you that I was going to leave “A”review since your company won’t stop contacting me. This was my opinion, facts, and my experience. I’m sorry if you don’t like it all I can say is do better . If you are considering this company, you should definitely take this review into consideration, this WAS MY EXPERIENCE with this company. I never left a review because I had absolutely not one good thing to say about your company. I was in a desperate situation. This facility is the only one I could get my mother and come straight from the hospital for the hundredth time and that Facility forced me to use one of their three hospice companies. As far as helping her pass peacefully, you failed. ………

My family and I were faced with the need of placing my father into Hospice care in mid-October of 2019. We were given some recommendations by the memory care facility where he resided, and so we selected TruCare Hospice, and Ms. Kay. They provided the additional care which my father required. It did not matter what was ailing him, they were on it. They made sure that my father received the medication, treatment, and additional attention that he needed to keep him healthy, comfortable and safe. Ms. Kay, Mr. Nosa, Courtney Abbott, and all of the other members of TruCare's staff were very consistent in keeping me informed of my father's condition multiple times per week. If he had a special issue that came up that needed attention, they advocated for him, and got him the help that he required during his entire time there at the memory care facility. Ms. Kay was extremely responsive to any and all inquiries that I made on my fathers behalf, and she continued this without any change when the Covid virus hit. If I reached out to her, I had a response back within a few minutes of my inquiry. My sincere thanks, and my high recommendation go out to TruCare Hospice.

Ms. Kay and her staff are the perfect people to work with. They are very compassionate people and kept me grounded as they cared for my loved one during their last days.

I can’t thank the staff of Trucare hospice and Pallitive Services enough for the excellent care provided to my dad. I highly recommend this company.

Great hospice company, took care of my dad , kay and the rest of the team were fantastic and always available to answer our questions.