University of Minnesota Physicians Broadway Family Medicine Clinic

I have been a patient here for 3+ years. Dr. Aase has changed my life and has given me the support and care I need to make the best choices for my health. Along with Dr. Aase, I have liked all the nurses I’ve had. Thanks for their MEDICAL TEAM I had a safe and successful pregnancy and delivery despite being high risk. Now…the other part…the reception. Yesterday I showed up at 11:33am for an 11:30am appointment. This was a quick appointment just to look me over and have an RX refilled. Shouldn’t take more than 20 minutes as we are not doing bloodwork or searching for a diagnosis. I walked in 3 minutes late and was turned away. My baby was on my arm. We got stuck in some traffic. But they had ALREADY cancelled my appointment. Yeap. 3 minutes late. (Screenshot is attached) Their website shows that there is a 10 minute grace window. I looked through my texts, calls, and MyChart messages. Nowhere does it say that you are turned away from an 11:30am appointment if you are even a moment late. If this is a policy that is fine. Not actively telling, posting, or communicating with the patient is NOT okay. I was treated so poorly. The other receptionists I’ve worked with there have usually been friendly or at least neutral. The two receptionists I saw yesterday were cold and acted like I was insane for being surprised that I drove half an hour for an appointment and was upset that I was turned away. If I already didn’t have long standing care with Dr. Aase (who our whole family adores!) we would never come back here. Broadway “Family” Medicine? Not according to the new receptionists. Turning a mom and baby away for being 3 minutes late is crazy to me.

The doctors are great. I work during the day. I arrived at 4:33pm for a 4:30 pm appointment after taking time off to go to the doctor. They wouldn’t see me. I tried to reschedule my appointment. I confirmed my number change 3x, then I was told the phone was unproductive and they hung up on me. Of course my tone wasn’t cherry but having to repeat my self for every answer - after being denied my visit- that was unproductive. I have been going to this clinic since 2015.

I have been coming here for years and finally went to a different clinic and realized how they have been playing in my face. Everytime I complained about something consistently told me it was nothing or was guessing or said maybe I'm stressed. They never do any test or ask questions to try and figure things out they are practicing and that's all and since they are in the hood they do not care about you at all not one bit. Front desk staff suck, they not getting paid enough to care. Please avoid this place with all cost there are a lot o really good clinics around so many don't juts go here for convenient just find somewhere else to.go

I've been coming here since 2018, Doctor Justesen has been my primary. She suggested I get a colonoscopy for, continued back pain and other symptoms. I was afraid to do the test. I did it and found out that I had colon cancer. That's the …

your experience will vary so much from provider to provider. I have had appointments were I felt extremely heard and cared for, and others where communication was terrible, incorrect assumptions were made about my health, and my concerns were misrepresented on my chart. The administrative staff and the lab techs are generally phenomenal. The supervising doctors might be good, but as a patient you'll never actually talk to them. The overall vibe is that doctors come here at the very beginning of their career to test out their working knowledge on our underprivileged neighborhood before they move on to bigger clinics in better resourced communities.