Acceptance Insurance

Acceptance Insurance is an auto insurance agency serving drivers in Phoenix, AZ, at 2835 N 16th St STE 8, Phoenix, AZ 85006. For people who prefer to talk through insurance questions with a local office, this location offers an in-person option as well as phone support. Customer feedback describes staff who take time to listen, explain the process, and help customers explore a quote that fits their needs. The office has a 4.8-star rating from 325 reviews, with comments highlighting helpful service and attentive assistance.

Customers mention help with auto insurance quotes and full-coverage questions. In one review, a customer says Michelle made the process easy and stress-free, answered questions, and helped find a rate for full coverage. Another review praises the team for working together to look for a suitable quote. These experiences may be useful context if you are comparing coverage or want someone to walk you through questions before making a decision. Specific rates and coverage depend on your circumstances, so contact the office to discuss your needs.

The reviews also offer a practical picture of the customer experience. William is described as knowledgeable and efficient, while Leslie is praised for listening patiently after a customer had a frustrating series of phone conversations. Other reviewers call out manager Daxia and team members Jenny, Leslie, and Michelle for their customer service and willingness to find solutions. As with any service experience, individual results can vary, but the feedback suggests that speaking directly with the 16th Street team may be helpful when you want to explain your situation and get assistance in person.

The Phoenix office is open Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturday from 10:00 a.m. to 2:00 p.m.; it is closed Sunday. Its location on N 16th St provides a local point of contact for drivers in Phoenix who want to ask about auto insurance, discuss a quote, or get help with questions about full coverage. If you have already tried to resolve an issue over the phone, visiting the office may give you an opportunity to speak with staff directly. Check with Acceptance Insurance for current availability and details before making a trip.