
NovoPharm Pharmacy Service
About
NovoPharm Pharmacy Service is listed on FindALoco in Tampa, FL with address, phone, website, hours, and map location. Common services and related keywords include Pharmacy.
NovoPharm Pharmacy Service is a pharmacy in Tampa, Florida, located at 5404 Hoover Blvd, Tampa, FL 33634. Its listed hours are Monday through Friday, 8:00 a.m. to 6:00 p.m.; it is closed on Saturday and Sunday. Customer feedback suggests the pharmacy serves people managing prescription needs, including some customers coordinating medication for residents of assisted living facilities. If you are looking for a pharmacy in Tampa, NovoPharm may be relevant to compare, especially if your prescription or care arrangement involves ongoing coordination. Since individual needs and experiences vary, confirm directly with the pharmacy whether it can handle your particular prescription, delivery, payment, or facility-related requirements before relying on a specific service.
Reviews describe a prescription process that, in at least one customer’s account, included a doctor submitting a prescription, a text verification, payment, and delivery of an initial supply of four doses. Another reviewer praised NovoPharm’s work with assisted living facilities, highlighting problem-solving, knowledge, and customer service. These are individual experiences rather than a guarantee of the same process or outcome for every customer. The available information does not identify a specialty medication list or other specific services, so customers should ask about prescription availability, fulfillment timing, delivery arrangements, and the steps needed to continue treatment. For caregivers and facility staff, clarifying who to contact and how requests are handled may help set expectations.
Customer feedback is mixed. The business has a listed rating of 3.3 out of 5 from 20 reviews. Several reviewers report difficulty locating or using the online billing portal, reaching staff by phone, and getting responses to email inquiries. Some also raise concerns about online payments and an outside security company; these are customer allegations, not independently verified details. Other feedback describes a positive experience with facility support and staff knowledge. Taken together, the reviews point to an important practical consideration: confirm the accepted payment method and any associated terms directly, and ask how to reach someone if a billing or prescription question needs attention. Avoid sharing payment details through a channel you have not verified.
For Tampa residents, family caregivers, and assisted living teams, NovoPharm Pharmacy Service may be worth contacting when evaluating local prescription support, particularly if coordination with a care facility is part of the need. Its weekday schedule provides a clear window for inquiries, while weekend closures mean customers should plan questions and refill coordination accordingly. Before choosing the pharmacy, verify that it can fill the specific prescription, confirm expected timing and delivery details, and make sure you understand the billing process. The review record reflects both a customer who valued the pharmacy’s facility-related support and customers who experienced communication or payment frustrations. A direct conversation can help determine whether the pharmacy’s services and contact process fit your situation.
Ratings & Reviews
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What in the hell in this day And age, what is going on? They say they have an online billing portal if they do. It is literally impossible to find and utilize. And then you have to call them and then they have too many people calling, obviously, because it goes to a machine. Because nobody could figure out how to just pay online like normal human beings now. So then you have to leave a message and wait for them to call you back. And of course, when they call you back, you're either driving or doing something where you don't have the billing information in front of you, this is ridiculous seriously. Why don't they ever look at these reviews? And get it together.
Do not use their online payment option!!! They sell your banking info to an outside security company that then charges you $39 per month without ever getting your permission!!! Shady practice at best and in my opinion, outright fraud.!!! My dead father is still getting this debited out of his account. If you have ever paid a bill to these thieves check your account for Papaya Privacy charges! I couldn't tell which bill was doing this and have had to report it and get a new card 4 times now. Finally figured out that it's this shady pharmacy. I paid very close attention this past bill and there is no mention of this and no option to opt out of it. Deciding whether to sue or just report to the bank as fraud for the 5th and final time, since I'm never paying any of their bills again. Makes me absolutely sick to my stomach that companies like this prey on the elderly!
So far, this company is a big FTM for communication, customer support, and customer service. The one good thing that happened was that my doc submitted my prescription, I received a text verification, and after my payment was made the first 4 doses arrived. However, I’m down to 1 pen left and there’s been NO COMMUNICATION since the initial one. It has been impossible to get ahold of any live person to answer questions or to provide support and there is no chat or email option. When I call the number they claim to be customer service, I have either been put on an endless hold or my calls have been repeatedly terminated.
This is the most amazing pharmacy dealing with assisted living facilities I have ever had the pleasure of working with! They solve problems so well and give such awesome customer service! They really deserve 10 stars for their attitude and knowledge!
I'm trying to pay my mother's bill. There's no link to pay online. I sent 2 emails weeks ago and no one ever answered, and when I finally called, it goes to voicemail. How are you even in business?
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