PANDORA

Maxine is so friendly, cheerful, and helpful! She made me feel so comfortable and truly made my shopping experience enjoyable and special. Thank you, Maxine! Your kindness and excellent customer service really made a difference.

Worst customer service experience. I brought my gold ring back with a valid warranty after it turned a greyish color a few months post-purchase. To my surprise, I was told that my warranty wasn’t valid for a replacement until a year after purchase, meaning I would have to wait for a full year to get a replacement. This is absurd, especially considering the product is clearly defective and I specifically bought a warranty to cover such issues. It feels unreasonable to expect me to wear a discolored, dirty-looking ring simply because Pandora refuses to stand behind the quality of its products sooner. I’m extremely disappointed with the lack of support for a product that clearly isn’t up to standard.

I’ve tried to be patient and wait for a call back from the district manager and I have yet to receive one. I submit a complaint online during the party the gift was intended for, I’ve called the online store complaint number, done the purchase survey leaving a 1 star review, and I can’t get through to the store because they don’t have a voicemail set up. All those methods of getting my issue resolved and nothing, so now have to resort to leaving a Google review. I plan on going to the store tomorrow, but still sending this review as a heads up so you guys can do whatever’s necessary to be prepared. My issue, I went into the store on Saturday, September, 19, 2025. I was barely helped by the associate, Asia. If she works on commission, she doesn’t deserve it because she’s lazy, barely spoke, and I had to ask about the sale, which she didn’t even know the end date for. Her lack of care is why I’m having to reach out via a review. I bought 4 charms and a ring: one charm for myself, 2 charms and a ring for my daughter, and a 15 charm for a family’s friend gift for her Quince in Houston. Asia initially had 3 boxes, but we only needed 2 because my daughter wanted to put her charms on her bracelet and wear her ring. Our family friend opened her box and the box did not have a charm, only a silica gel packet. My assumption for the mix up was Asia put the box intended for my daughter into the bag for the gift. I need this to be resolved ASAP. I did not want to leave a review, but the lack of urgency for such an embarrassing ordeal for a customer doesn’t seem to be an issue Pandora cares about.

I had a poor experience going there. There was a waitlist of 30 min and I put my information in and they said they would text me when it’s time. It’s been around 45 min and thought it’s been a while and I didn’t want to wait in that small place for 30 min to get help. So I walked out and back inside and I ask if I’m still on the list and they said that they called my name and didnt even text me so I wasted my time waiting to get help, so the lady says I’ll be next after one is done and apologizes…while I wait she calls two people next and I went back to her and asked if I was not next, so she apologizes again and said the same thing to me. She hands the tablet to another woman without telling her I was next, the other lady calls another person and I had to ask again if I was next after we had already talked about it, and they put me to the available worker to help me pick one charm that only took 5 min to get. So I waited another 15 min to get my name called again after I was told I would be next again. But that just wasn’t the hardest part about that day, I had my little brother and my dad with me to pick the charm and the person who helped our transaction wore an inappropriate top for such a nice place like pandora, she wore a a black tank top not even a decent blouse and God blessed her with curves and features respectfully but it was just too revealing and sure could be distracting to other people and when I would try to talk to her about the charms she wouldn’t even look directly at us but around and other things, so customer service was just poorly done. While I was waiting it was messy in there, on the tablet the lady was eating fries in front of us and a a opened dum dum left on the table, no one seemed to clean up while they had guest coming in and out. Was definitely disappointed and hope that the management really has some of there employees learn some customer service and work ethic.

stood around for at least 25 minutes waiting for someone to help me. I stood around not wanting to bother the girls behind the counter but none of the women standing by the door asked if i needed anything. I finally just asked for help and they told me it would be another 25 minute wait. Almost an hour to buy 2 charms.