Tustin Jewelry Mart

I rated this 1 star because I can’t post it without a rating. I RATE THIS SCAM OF A PLACE -100 out of 5. DO NOT GO!!!!!!!!!I just purchased a bracelet there for Christmas. The vendor assured me that my purchase was sterling silver. He even took great depths pulling out a magnifying glass to show me the 925 sterling marking. I paid $180 for it. I randomly go on Amazon and I see the exact bracelet for $4.99. Needless to say I’m extremely pissed. If someone sees this at this shop please contact me to rectify this.

To be honest if I didn't know about my silver and gold's weight before coming to their shop I would of probably not noticed the clerk deliberately didn't weigh the majority of my jewelry in front of me and then came back to counter with scale to weigh out the remaining few pieces but the weight he had listed was half of the amount it actually weighed out to and tried to also smudge the price per gram by offering only $117 for 137.5g of 90% pure silver but then offers $60 for only 48g 80% pure silver granted the 48g was weighed in front of me but he conveniently wouldn't provide me their price they pay per gram of silver over even their so called calculations for purity variance. But if I hadn't known better I'd have been taken advantage of for about $100 on my silver by dishonesty in what he weighed out behind the counter where I couldn't see it. He did it very casually and planned out to appear honest showing me that it's been rehearsed and is a common practice at this establishment. Be weary of this and make sure you go in there knowing prior what u have and how much it weighs and what the current rates are. I'd avoid this place to trade in any sort of precious metals. No integrity and no problem stealing from the less fortunate who find themselves having to sell their precious heirlooms for whatever reasons. Don't let them prey on you. Know your stuff before hand and call them out when they pull anything, I did and nothing they said made any sense so watch out for bs as well cause they push a lot of it. Ask questions and know the answers that you should be hearing. You have to keep them honest cas they won't do it.

INCOMPETENCE: I took two watches that were in operating condition except for needing new batteries to this shop. I asked for the batteries to be replaced. When the watches were brought back to me, one had the stem used to adjust the time and date jammed in place and immovable. I was informed the other watch would not work even with a new battery. The second watch was given to me with the back cover taped to the watch because the cover would not reattach. So I took the watches to a store down the street called Jewelry Repair Newport Beach. The owner/operator is Swiss trained. He quickly diagnosed the problems caused by the Tustin Jewelry Mart and fixed them for a reasonable price. Moral of the story: Don’t take a watch to the Tustin Jewelry Mart for battery replacement or repair. My experience is they don’t know what they are doing and may well break what isn’t broken.

A collection of individual vendors. Some were nicer than others, while some were afraid and couldn’t stop gossiping when I took pictures inside the store. Better leave them alone ;) No items have price tags but some are quite pricy. A pair of jade earring was $1400 USD, which look like one worth 500 CNY. So one could possibly book a round trip flight to China, get the earring, and still spend less.

I brought 4 pieces in to be appraised, the clerk spent about 10 minutes looking at them followed by a quick "you have nothing." no mask 2 feet away, indicated he would like to dispose for us. After we indicated we would like our jewelery back he acted shocked and yelled as we walked out "the small broken one might be real". When we went elsewhere we found we had one large Stirling silver ring, small gold plated, and a diamond worth 50$