Philadelphia Insurance Companies

My experience with this claims process was unacceptable from start to finish. I filed my sewer backup claim in March and promptly provided photos, documentation, and all of the information that was requested. Despite fully cooperating, my claim was neglected for months. I repeatedly had to follow up on my own because examiner Julia McKee and her supervisor, Kevin Glozer, failed to provide timely updates or meaningful communication regarding my case. On the one occasion I spoke with Julia McKee by phone, she came across as annoyed, spoke over me while I was trying to explain my concerns, and made me feel as though my questions and concerns were an inconvenience. Instead of listening and having a professional conversation, I felt dismissed. After months of waiting, my claim was ultimately denied. I disagree with the decision because I believe the evidence I submitted—including information indicating the backup originated from the community sewer line and that maintenance work was performed outside my property—was not properly considered or addressed. The lack of communication, the neglect of my case, and the unprofessional customer service turned an already stressful situation into an even worse experience. I expected a fair investigation, transparency, and respect throughout the claims process, but that is not what I received. I would not recommend this company based on my experience.

You have many options for insurance, I would caution you in using this company for your needs. I ran a small business and was insured through Philadelphia insurance companies for just over seven years. I paid a high premium monthly. When my business closed in June 2025, I had just paid a full quarterly premium in May 2025. The refund that I was due was sent to an old Address. I had followed protocol multiple times to update the address with the company. Their systems are antiquated and ineffective. The address has never been updated in spite of my efforts. I still have not received my refund. This company needs to review their operating systems.

I am a disabled veteran, a mother of five, and I have been forced to go public because PHLY Insurance is actively insuring and defending an organization that receives over $22 million in federal funding annually to serve the the homeless population. 7.5 million or more went their Supportive Services for Veterans Families. The organization you insure, Friendship Place, operates under multiple federal programs, including Supportive Services for Veteran Families (SSVF), and housing initiatives that place them directly under Section 504 of the Rehabilitation Act. They are not a private nonprofit they are functioning as a federal contractor, and you are shielding them while they violate federal disability law. I have filed suit against Friendship Place, and I am in active litigation. You know who I am. I emailed your office. I called your adjusters. You confirmed that I am listed on an open claim and still, no one contacted me for investigation. That is illegal. That violates every ethical and regulatory duty an insurer has when dealing with harm to a civilian, a disabled veteran, and a federally protected class. Your adjusters told me you had the “right” to defend your client, even when that defense results in the destruction of my family, my health, and my court access. And now you’re relying on quiet courts, slow judges, and suppressed records to escape accountability. I am now pending an eviction hearing. My car is being repossessed. My storage with my medical records and my husbands mothers ashes are up for auction at Extra Space Storage. My mental health is horrific. My husband is in non handicapped accessible housing because Friendship Place never made a meaningful effort to accommodate my family. What you all are funding has exponentially and irreparably harmed my family.

They suck in every single way they are all scammers. It took me a month and a half to get ahold of them and i got nothing out of it I got hit by a driver student they were completely at fault never took my claim never answered my calls …

We filed a claim against one of their clients (an auto transport broker). They promised an answer within 30 days. It took them 2 months to reject our claim. They stated that their $75K limit was reached, which is not true. They haven't provided a single proof that they made payments to other carriers. Are we supposed to simply believe their word? We demand full disclosure of those carriers, payments, and dates. There were just a handful of carriers claiming against that broker and none of their claimed amounts add up to a fraction of the $75K. NO DISCLOSURE = SCAM/SHADY BUSINESS PRACTICES.