Tiffany & Co.

Be careful when shopping at this store. If you buy something, inspect it carefully before leaving. I purchased two wedding bands for over $6,000 a week ago, right before the store closed. The employee was rushing to wrap everything up, so I didn’t have a chance to thoroughly inspect the rings. When I got home, I noticed multiple scratches and marks on both rings. The following weekend, I returned to the store to see if they could either fix the issue or exchange the rings. No one wants damaged wedding rings, especially after paying full price for brand-new jewelry. Unfortunately, my experience with one salesperson, Eric, was extremely disappointing. Without checking any details or speaking with the employee who sold me the rings, he immediately said, “We already sold this to you. The scratches didn’t happen with us.” His tone was dismissive, arrogant, and completely unprofessional. There was no investigation, no attempt to understand the situation, and no apology. He simply insisted that the damage was my fault and that the store would do nothing about it. I was shocked by how I was treated. I repeatedly asked to speak with the salesperson who originally helped me, but Eric refused. It took me asking twice to speak with someone else before he finally stepped away. Thankfully, the salesperson who originally sold me the rings eventually came over. She was polite, professional, and helped polish the rings. By that point, I was so frustrated that I was seriously considering returning everything and taking my business elsewhere. I’ve had excellent experiences with Tiffany & Co. in the past, where cleaning, service, and customer care were handled professionally. The contrast here was striking. One employee’s behavior can seriously damage a luxury brand’s reputation. If you decide to shop at this store, I strongly recommend working with someone other than Eric.

I highly recommend this store to anyone looking for an engagement ring. Rebeccah was absolutely fantastic throughout the entire process. She took the time to understand exactly what I was looking for and helped me choose the perfect engagement ring for my fiancée. Her knowledge, professionalism, and patience made the experience enjoyable and stress-free. She explained the different diamond options, shapes, and settings in a way that was easy to understand, and she always worked to find the best option that fit both my preferences and budget. If you’re feeling unsure about which diamond, shape, or ring style to choose, I strongly recommend asking for Rebeccah. She truly goes above and beyond for her clients and provides outstanding customer service. Thank you for making such an important purchase such a great experience!

I wanted to thank Evelyn for taking the time to help me find a birthday gift. I was greeted immediately upon walking into the store and had a great time chatting with her. I highly recommend others to her for their purchase(s). Evelyn listens and provides honest feedback when you ask for her opinion.

Had suck a great experience buying my bracelets. Karen was so helpful and really explained sizing and as a girl with a larger wrist she went out of the way to make sure I walked out either exactly what I wanted. Thanks girlie!

Lovely large flagship store. The workers were all nice and attentive. The manager (unfortunately I forgot her name, but she hails from canada) was so nice and informative. No one in the store rushes you. It's relaxed. If you're hungry or thirsty, they will nourish you. 10/2/21: I had a nice time looking at their rearranged store. My sales gal, Rebecca, was so friendly & professional. She showed me what would be a matching Jean Schlumberger bracelet, but I'd require it to be longer, so she's finding out what the increased cost would be & if they can do it. I saw one of the managers, Heather Hall, today. She's awesome! May, 2023: I bought a Louis Vuitton LV (owner of Tiffany & Co.) 90 diamond 💎 18K gold pendant necklace. I stack it with my Tiffany & Co. 10 diamond 💎 18K gold & platinum cross ✝️ pendant necklace. I never stacked in the past, but now these 2 necklaces are stacked for good. November, 2024: My friend gave me a cute SF postcard charm that I put on my car 🚗 key 🔑 ring.