Vons Pharmacy
About
Vons Pharmacy is listed on FindALoco in La Mesa, CA with address, phone, website, hours, and map location. Common services and related keywords include Pharmacy.
Welcome to Vons Pharmacy, a locally recognized pharmacy serving the community of La Mesa, CA. Situated at 8011 University Ave, La Mesa, CA 91942, this business aims to provide essential pharmaceutical services with a focus on accessibility and care. As a Vietnamese-owned establishment, it reflects a commitment to blending professionalism with a personal touch, catering to the diverse healthcare needs of residents in the area. The pharmacy operates on a schedule designed to fit busy lifestyles, open Monday through Friday from 08:00 to 12:30 and on weekends from 09:00 to 12:30, offering convenient hours for prescription pickups and consultations.
At its core, Vons Pharmacy offers a range of services typical of a neighborhood drugstore, including prescription fulfillment, over-the-counter medications, and health-related products. Customer reviews highlight that the store is clean and well-stocked, with reasonable prices that make healthcare more affordable for many. While some feedback points to occasional challenges, such as longer wait times or communication delays, others appreciate the tangible efforts to maintain a welcoming environment. For instance, the pharmacy has been noted for its courteous staff, with specific mentions of employees like Jerri T., who is described as exceptionally kind and caring, especially towards customers with disabilities, underscoring a genuine dedication to customer support.
The atmosphere at Vons Pharmacy in La Mesa is often characterized by its organized layout and a striving for efficiency, though experiences can vary. Some customers have shared concerns about issues like medication backorders or difficulty reaching staff by phone, which may reflect areas for improvement in service consistency. On the other hand, the positive interactions, such as personalized assistance and a pleasant shopping experience for those who encounter helpful team members, contribute to a sense of community trust. This blend of feedback paints a picture of a pharmacy that, despite its imperfections, works to address patient needs in a hands-on manner.
Vons Pharmacy is particularly well-suited for individuals and families in La Mesa, CA, seeking a local, Vietnamese-owned pharmacy that prioritizes a direct and caring approach. It may appeal to those who value clean facilities and straightforward pricing, as well as customers who appreciate staff who take the time to offer personal help. Whether you're managing chronic conditions, needing quick prescription refills, or looking for everyday health products, this pharmacy endeavors to be a reliable resource. Its location on University Ave makes it easily accessible for nearby residents, adding to its convenience for routine healthcare errands.
In summary, Vons Pharmacy stands as a part of the La Mesa community, offering essential pharmaceutical services with both strengths and areas for growth. By focusing on its clean environment, stocked inventory, and standout employees like Jerri T., the pharmacy continues to serve those who walk through its doors. For anyone in search of a neighborhood drugstore that balances practicality with a personal touch, Vons Pharmacy remains a consideration worth exploring. We invite you to visit and experience the care firsthand, keeping in mind the varied experiences shared by fellow customers.
Ratings & Reviews
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Sign in to reviewI stood at the pharmacy counter for nearly 10 minutes while my 2 children ran up and down the aisle. There was no one else in line, yet neither of the two employees acknowledged me or even let me know they would be with me shortly. When I finally spoke up and asked how long it would be, they looked surprised and said, “Oh, you’re waiting?” I’m not sure why they assumed otherwise while I was standing at the pharmacy counter. A simple acknowledgment would have gone a long way. Disappointing customer service experience.
I visited Vons pharmacy to obtain my antibiotics. After a wait of 20 minutes in a small waiting area, the clerk informed me that my insurance would not cover this medication. I inquired about the price, and he stated it was $45, to which I agreed to pay. After another 20 minutes, I was called, and the pharmacist presented the medication, instructing me to take it all today. I clarified that this was contrary to my doctor's instructions, as it was supposed to be administered in three doses. He offered to contact my doctor, and I consented. After approximately 10 minutes, I again checked with him regarding the call to my doctor. He admitted that he had not made the call and that he had misread the order, which was intended to be for three packages. I accepted this information. Following another 15 minutes, I was informed that the order was ready, but only for one dose, and that I would need to retrieve the remaining two doses the following day. I presented my credit card for payment and noticed that I had been charged $116. I expressed my confusion, as I had been informed the cost was $45, and now it was $116. He explained that the $45 was only for one dose. My primary concern lies with his attitude, which I believe is inappropriate for his professional role.
The pharmacy no longer updates customers on medication backorders or when scripts are filled and it's almost impossible to reach anyone by phone to confirm. The pharmacy tech doesn't work with you to communicate instead adopting a laissez-faire attitude that is inappropriate for healthcare.
Currently on hold and have surpassed 10 minutes of such. The customer service is unpleasant. There seems to be no sense of urgency. My provider ordered an inhaler for me on a Thursday, they did not have it available. When asked when it would be available I was told Friday 1day after the expected ETA. I had not received a call on Friday so I reached out and faced a prolonged hold greater than 10 minutes. When I finally reached the pharmacy tech, I was told they forgot to order it and if he ordered it now it would arrive on Tuesday. I asked if there was another Vons that had my medication in stock and was told that I could attempt to call every Vons in the area to find it but they can’t help me. Overall a completely unprofessional experience and I do not appreciate the lack of effort provided by the pharmacy tech I spoke with. I am disappointed that they had no solution for me to obtain my prescription. Very disorganized and flippant regarding a matter that shouldn’t be treated as such.
Von's has always provided a pleasamt shopping experience. Store is clean, well-stocked, has reasonable prices, and courteous employees...like Jerri T. who is exceptionally kind & caring to her customers, all of us, including me. I am partially disabled & her help is deeply appreciated. Thank you, Jerri.
